• Ingeniero de Servicios

    Fecha de publicación 1 week ago(05/11/2018 17:54)
    ID del empleo
    Función del empleo
    Tecnología de la información
    Permanente Turno Completo
  • Descripción general

    TT Electronics es un proveedor global de ingeniería electrónica.  Colaboramos con nuestros clientes de los mercados  de transporte, industrial, médico, aeroespacial  y de  defensa  proporcionándoles soporte técnico y nuestra experiencia a través de una red global de especialistas e instalaciones de clase mundial.


    Con aproximadamente 6000 colegas operamos desde 27 lugares alrededor del mundo. Construir la experiencia de nuestra gente es fundamental para el éxito futuro de nuestra organización.  Ven y trabaja con nosotros  “a la manera de TT ”, que significa hacer lo correcto, sacar lo mejor de uno, lograr más trabajando juntos, de mostrar nuestra experiencia  y hacer las cosas.. bien!

    Como empleador responsable alentamos  a toda nuestra gente "devolver algo" apoyando a las comunidades locales donde operamos.


    In this role you will be responsible for the on-going operation of IT service delivery in Mexicali and as part of a global virtual team providing remote assistance to installations around the world, delivering a professional IT service, based on appropriate recognised best practise, to support our evolving business goals.


    The role reports into the Regional Service Delivery Manager US.


    Key responsibilities

    • Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team.
    • Work within a virtual team to provide support to staff around the global with IT issues escalating where necessary to other teams. You are responsible for any escalated calls and will ensure that these are resolved acceptably to both parties.
    • Support local systems such as servers, storage telecoms and networking.
    • Manage company phone systems and time clock systems.
      Responsible to ensure adequate backups are completed.
    • Monitor the availability of global systems through existing portals and log/resolve/escalate issues.
    • Providing technical assistance and training to computer users on the application software, hardware and computer services.
    • Responsible for IT hardware and software inventory.
    • Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems.


    Education / Experience

    • Knowledge of ITIL Service Management and process execution is a benefit.
    • Knowledge of Microsoft Windows client and server operating systems.
    • Knowledge of VMware Vsphere infrastructure.
    • Knowledge of HP server and storage technologies.
    • English is the language of TT and an ability to communicate in English is required.
    • Experience of working in a global multinational company
    • Knowledge of VOIP PBX systems
    • At least 3 years’ experience in IT.

    Personal attributes

    • Ability to internalise and advocate the customer’s position
    • Operates with the utmost integrity
    • Effective time management
    • Strong team Focus
    • Logical, thorough and process based delivery style
    • Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions


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